Clinic & hospital scheduling, reimagined

Smart Clinic Management System

Reimagining patient experience through intelligent scheduling — one live queue, zero paper tokens.

Appointments today
27 / 40
Average wait time
8 min
Queue accuracy
99.4 %
SMS notifications sent
54
Getting a slot

Two ways in, one flow forward

Whether a slot is booked at the desk or from home, every appointment lands in the same live queue.

Manual Booking

Admin books an unbooked slot directly — for walk-ins or phone requests.

Online Booking

Patient books through the system and verifies with an OTP.

Smart Time Slot
Confirmed Appointment
End to end

The complete patient journey

One continuous thread from booking to checkout — every step logged, every wait explained.

01
Patient opens the system
Searches by department or symptom — no need to know a name.
02
Books an appointment
Picks a preferred date and time; the system assigns the next available doctor.
03
Verifies with OTP
One-time code confirms identity and phone number.
04
Chooses a time slot
Sees real availability, not guessed windows.
05
Gets confirmation
Token number and expected time arrive by SMS.
06
Arrives at the clinic
Checks in and enters the live queue instantly.
07
Completes pre-tests
Vitals or labs are logged before the consultation.
08
Waits in the live queue
Watches their position and ETA update in real time.
09
Sees the doctor
Called in automatically the moment it's their turn.
10
Visit completed
Record closes and the queue shifts everyone up one.
The core of PULSE

A scheduling engine that reacts in real time

The moment reality changes, the whole system changes with it — no manual recalculation, no stale numbers.

01

Doctor gets delayed

A consultation runs 12 minutes over schedule.

02

Queue recalculates

Every position behind the delay shifts automatically.

03

ETA changes

New wait times are computed for each patient in line.

04

Patients are notified

Updated ETA pushed straight to their phone.

05

Reception updates

Front desk sees the same live numbers, instantly.

06

TV display updates

The waiting-room screen reflects the new order.

Live queue — Dr. Mehta6
Token 18 — Now serving0 min
Token 196 min
Token 2014 min
Token 2122 min
Token 2230 min
Under the hood

Built as an event-driven system

Every booking, delay, and no-show is an event — captured once and streamed to everyone who needs to react to it. Hover any node for detail.

Booking Service Book · Cancel · Reschedule Patient actions Scheduling Engine Delay · No-show · Walk-in System events Queue Engine · Event Stream E4 E3 E2 E1 Newer events Older events Reception Doctor System TV Display SMS Gateway Admin Console
Front desk

Reception sees one screen, one truth

A booking made at the desk updates the same queue a patient sees on their phone — instantly, both directions.

New booking — Walk-in, Dr. RaoQueued
Queue recalculated — position 7 → 6Updated
SMS sent to patient — ETA 18 minNotified
Doctor system refreshed — next patient shownNotified
Consulting room

One tap: Call Next

The doctor never touches a queue list. One button moves the entire clinic forward.

NOW CONSULTING
Token 18
Patient screen updates
TV display updates
ETA recalculates
Visit report opens
Clinic control

Everything the owner needs, in one place

Manage staff, timings, and performance without touching a spreadsheet.

Doctors

Add doctors, set specialties and consulting hours.

Reception users

Role-based logins for every front-desk staff member.

Manual bookings

Admin can fill any unbooked slot directly — for walk-ins or a manual token.

Clinic timings

Set opening hours, holidays, and per-doctor schedules.

Reports

Daily and monthly summaries across every doctor.

SMS

Templates and delivery logs for every patient notification.

Analytics

Wait times, no-show rates, and load by hour of day.

System settings

Branding, languages, and integrations, all in one panel.

Waiting room

The screen that ends the guessing

Now serving, who's next, and how long — visible to the whole room, updated the instant it changes.

Now Consulting
18
19
20
21
Estimated wait for token 21 — 18 mins
Analytics

Numbers the owner can act on

A daily summary that turns queue data into decisions — no exports, no spreadsheets.

0
Appointments today / 40 cap
0
Completed
0
Cancelled
0
No-shows

Appointments by day, this week (cap: 40/day)

24
31
27
34
30
15
6
MonTueWedThuFriSatSun

Doctor statistics — today

Dr. Mehta — Cardiology9 patients
Dr. Rao — General Medicine8 patients
Dr. Iyer — Pediatrics7 patients
Dr. Fernandes — Orthopedics6 patients
Dr. Sharma — Dermatology4 patients
Trust

Patient data, layer by layer secured

Every request passes through the same hardened path before it ever reaches a record.

Internet01
HTTPS / TLS02
Spring Security03
JWT authentication04
Role-based access control05
PostgreSQL06
Encrypted storage07
Going live

From code to clinic, in days

A repeatable pipeline takes every deployment from a developer's machine to real patients.

Developer
Docker
Linux VPS
SSL
Domain
Clinic
Patients
After launch

Support that doesn't stop at go-live

A standing rhythm of upkeep keeps the system fast, current, and trustworthy.

Weekly backup
Security updates
Performance monitoring
Bug fixes
Feature upgrades
Uptime monitoring
Technical support
The whole picture

One system. Every part connected.

Patients, doctors, reception, admin, reports, and the waiting-room screen — all reading from the same live queue.

Patients
Scheduling Engine
Queue Engine
Doctors & Reception
Reports & TV Display